Privacy Policy

Introduction

We take information privacy seriously and want you to be assured that your personal information is safe with us. This Privacy Policy relates to the use of personal information we collect from you via our websites, at events you attend or in conversation with us. https://www.qubtan.com/ (the “Site”).

What information will Qubtan collect?

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies: Cookies, Log files, Web beacons.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

Will I be contacted for marketing purposes?

When you choose to supply us your personal information, for example via our website or during a conversation, we believe that you would reasonably expect to hear from us about services that we offer or information that we believe may be of interest to you.

Can I delete my data?

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Will Qubtan share my personal information with anyone else?

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store, Google Analytics to help us understand how our customers use the Site. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

How will Qubtan keep my data safe?

We take data security seriously. We employ multiple measures to ensure your personal information is kept safe. These include comprehensive staff training, data encryption, IT security measures, physical security and legally binding.

How will Qubtan use the information it collects about me?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Optimise our website to ensure an enriched personalised experience, Deliver any services you have signed up for like newsletters or blogs, Contact you about the services we offer.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Changes to our Privacy Policy

From time to time our Privacy Policy may be updated, we recommend that you check each time you submit personal information. The date and version are listed below.

Web browser cookies

A cookie is a tiny file that is stored by your browser when you visit a website. We use cookies to improve the site and to provide a more personalised experience for you, for example, progressive profiling ensures you don't get asked the same questions every time you complete a form on our site.

By continuing to use our site you are agreeing to the use of cookies. You can use your browser preference settings to exclude them.

 



 


 

 

Where do you ship from?

All products are shipped by us from Ramallah, Palestine

What does shipping cost?

We offer Free Shipping on orders over $100 (USA only). Shipping is calculated at checkout based on location. Just add the items to your cart and select your country from the list to get a shipping price.

How long does shipping take?

All orders are shipped via FedEx. Please allow 2-4 business days for orders to be processed after your purchase is complete. International shipping may take between 5-10 days.

Can I track my order?

Yes, once you place an order you will be emailed with the tracking information.

Will I be charged customs fees?

When we ship goods for delivery outside Palestine, the recipient is liable for any local taxes or import duties that may be payable once the goods reach the country of destination. Qubtan can take no responsibility for this and if the goods are returned due to unpaid tax the costs will not be refunded as the sale has been completed. The goods can be re-despatched with a further charge for dispatch at the customer's request. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.

Which payment methods do you accept?

We process our payments through Shopify Payments, and we accept all major credit card companies. We also accept Apple Pay and Google Pay.

How can I buy made in Palestine products?

You can head to the shop page and choose the product you like. All our products are designed and produced in Palestine.